Make a Complaint about Email Spam


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Make a Complaint about Email Spam

Your complaint should include as much of the information requested below as possible in order for us to investigate it effectively.

A definition of what constitutes an Unsolicited Electronic Message under New Zealand law can be found on the Public Access to Legislation website.

Registration is not necessary to make a complaint. However registration will simplify the process should you wish to make complaints in the future as you will not need to re-enter your contact details.

NOTE: Fields marked with an asterisk (*) are required.

Use of this information

In the course of any investigation into alleged breaches of the Unsolicited Electronic Messages Act 2007, the Anti-Spam Unit may need to pass on complaint details to third parties which could identify you. For example, we may need to pass on your email address to the sender, to verify that you did not consent to receive emails. In other cases, we may want to find evidence that the sender received your request to unsubscribe but failed to action it.

Disclosure of your details would only be done if you agree (by ticking the boxes below).

1. I AGREE for my electronic address to be passed on to the business or person I am complaining about. (Note: if you have been unable to unsubscribe, the Anti-Spam Unit cannot direct a business or person to remove your electronic address from a mailing list unless you grant this permission). * YesNo

2. I AGREE, where applicable, for details of my complaint to be referred on to other government agencies or enforcement departments, within New Zealand or internationally, as part of any investigation into alleged breaches of the Unsolicited Electronic Messages Act 2007. * YesNo

3. If necessary, I am prepared to make a written statement or swear an affidavit regarding this matter should it be required as part of any investigation into alleged breaches of the Unsolicited Electronic Messages Act 2007. * YesNo

Your contact details

If you have already registered, include the Registration ID you were given. If you are not registered you can register here. If you have forgotten your Registration ID you can recover it here *

If you have entered your Registration ID above you may skip the contact details below and go straight to the Complaint details section.

Given name or first name *

Family name or surname *

Email address *

Street address

Suburb/town

Country

Phone number

Mobile phone number

Complaint details

If this is a further submission regarding a complaint that has already been lodged, please enter the Complaint Reference Number you were given.

Name of Business (or Sender) if known

Select the reason(s) you are lodging this complaint *
I did not subscribe to this
The message did not contain an unsubscribe facility
This message contains sexual content and I have not consented to receiving it
I have previously unsubscribed and the message continues to be sent
Other reason (please specify below)

Copy the Email Header of the spam into the box below. The instructions for this can be found here *

Copy the Email Body of the spam into the box below. The instructions for this can be found here *

Summary of complaint, including actions taken to date.

New Zealand Origin:
Do you believe that the commercial electronic message originated in New Zealand or was sent by a New Zealand company or was sent by a person based in New Zealand. *
YesNo

Type the letters and/or numbers displayed in the image into the box provided. This is to confirm that we are dealing with a 'real' person *

CAPTCHA Code Image

Click the Submit button.

You will receive an acknowledgement that your complaint has been lodged.