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Make a Complaint about Email Spam

Your complaint should include as much of the information requested below as possible in order for us to investigate it effectively.

A definition of what constitutes an Unsolicited Electronic Message under New Zealand law can be found on the New Zealand Legislation website.

Registration is not necessary to make a complaint. However registration will simplify the process should you wish to make complaints in the future as you will not need to re-enter your contact details.

NOTE: Fields marked with an asterisk (*) are required.

Use of this information
In the course of any investigation into alleged breaches of the Unsolicited Electronic Messages Act 2007, the Anti-Spam Unit may need to pass on complaint details to third parties which could identify you. For example, we may need to pass on your email address to the sender, to verify that you did not consent to receive emails. In other cases, we may want to find evidence that the sender received your request to unsubscribe but failed to action it.

Disclosure of your details would only be done if you agree (by ticking the boxes below).




Your contact details

If you have entered your Registration ID above you may skip the contact details below and go straight to the Complaint details section.


Complaint details












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You will receive an acknowledgement that your complaint has been lodged.